BuyerZone users' IVR system requirements

We ask users of our quote request service to describe their IVR system purchasing requirements in detail so the vendors we match them to can provide customized information in response. Now we're sharing these buyer requirements with you.

We hope these user comments help you get a sense of what types of IVR systems other users are choosing and what considerations are important to the average buyer. Take a look and you'll probably see some responses that are relevant to your business.

BuyerZone user comments: IVR system purchasing requirements

"The current volume of phone contacts is approximately 5,000 to 10,000 calls a month. The purpose of the calls is confirm that the candidate will be attending the next stage of the hiring process (appointments). The goal is to eliminate no shows and to allow candidates to select a back up appointment or date if they can't keep the orignial appointment."
-- Human Resources, Government, Sacramento, CA

"I am not looking for anything fancy, and my budget is WELL below $4000. I just need aimple options to forward to different department numbers."
-- CEO/President/Owner, Construction/General Contracting, Fairfax, VA

"We have a database of about 200+ physicians with their demographic info and other pertaining info and we would like for patients to be able to call in and locate a physician based on their criteria."
-- Buyer, Health Care, Worcester, MA

"Voice recording for our records.Trial run.daily script change before the day's run."
-- Sales/Business Development, Advertising/Marketing/PR, Williamstown, MA

"OK... I want to sell gift certificates online for a variety of businesses. The buyer will purchase online and print their own certificate to take to the business. I want the business to be able to dial into a system to verify that the transaction is legitimate and paid for. The business would enter their id and the transaction number and receive a response from the IVR that it is valid or not.Can you help?"
-- CEO/President/Owner, Media/Entertainment/Publishing, Swartz Creek, MI

"I am trying to setup a toll-free entertainment hotline that allows callers to search for local events and venues.Here is a list of services I'd like to have:Callers to be able to register an account with me over the phone or through my website. Once they are registered, they should easily be able to setup their "favorites" and/or advertise an event. Advertisements to be voice recorded messages made by the caller. Voice recorded messages can be made over the phone or audio files uploaded via internet. Rregistered users to have the option of advertising for different time periods; such as 1 day, 2 weeks, 1 month, 6 months, etc. If the person's, company's, or venue's advertisement time frame is greater than one day, I would like them to be able to setup different advertisements in advance for each day or have the option to run an advertisement contiuously over the course of their registered advertisement time frame. Premium placement for ads. The equivalent to a full page phonebook ad. Registered users have an event advertisement "space" for each day of the week and a 'contact and location' "space" Registered users to have the option of having their contact and location information to be a voice recorded message (A contact and location message that is separate from their events advertisements.) Registered users have the option of advertising without a rec."
-- Creative Design/Writing/Production, Advertising/Marketing/PR, Tempe, AZ

"Hello, we are looking for a voicemail solution. We need to have approximately 500 voicemail boxes and 2500 group boxes. We do not need phones and we do not want to house the equipment. We want it hosted while we pay a monthly fee. If we have between 30 and 45 callers at the same time we want to make sure that they don't get busy signals. Thanks."
-- Buyer, Other Business Services, Murfreesboro, TN

"An advertising tracking system inwhich each house has a ID number. At the end of each ID is a single digit that corresponds to where it is advertised. This way I can track where someone saw a property advertised and which advertising is working, etc."
-- Buyer, Real Estate, Narragansett, RI

"I would like the system to be able to pick up phone call, check customer PIN number, etc (i.e Calling Card Phone System)"
-- Buyer, Other Business Services, Miami, FL

"We need to use our own voice talent in the voice prompts."
-- Consultant, Consulting, Redwood City, CA

"Information will be ascii text product that requires being converted into speech. Text products are stored in database organized by city, state. Caller will input city and state and recorded product is then played for caller."
-- Engineer/Programmer, Information Services, Fort Worth, TX

"How long can the message be?how many words can the system understand?how many names can i say to the system?what figure for the services mentioned?"
-- CEO/President/Owner, Education, Detroit, MI

"Mainly call routing to various extensions, directions & hours. Surveys and literature fulfillment a plus."
-- CEO/President/Owner, Other Business Services, Derwood, MD

"This is a project for school. We are developing an improved Customer Service application for the companies call center. Currently they do not even have an 800 number. Any help or information you can provide would be great."
-- Buyer, Education, New Lenox, IL

"Looking for a system that is an automated order taking system using our 800#, and that can handle multiple calls simultaneously from response calls from our advertisements."
-- Buyer, Retail, Milton, FL

"A solution that will filter / search audio from public safety scanners (fire departments), then automatically page out pertinent information."
-- Facilities/Operations, Other Business Services, Denver, CO

"We are looking to replace an existing voice repsonse unit. We have an Avaya 8700 switch. We do not have a local operator and wish to minimize the amount of human interaction needed to route the caller to the correct extension."
-- MIS/IT, Insurance, Roanoke, VA

"We own a Marketing Company that sells direct mail to Car Dealers and Mortgage Companies Nation Wide. We want to add an 800# to add and record all answers of the questions that we need from them that the IVR script will ask the client. Then generate a fax and emailto MOtgage company or Car Dealers."
-- CEO/President/Owner, Advertising/Marketing/PR, Chula Vista, CA

"We need this system to be a turn key systemthat offers web and voice response and also do mobile inspections and also interface with municipal softwares cityview program.We are the building department which handles all codes, inspections and planning."
-- MIS/IT, Government, Fort Pierce, FL

"Just looking at automated information delivery ideas, something simple, inexpensive. Dog training club needing to inform it's members in a timely manner whether classes might be canceled due to inclement weather, scheduling issues, etc."
-- Buyer, Non-Profit, Glendale, AZ

"Need to build an IVR for a competition line. Simple data capture needed."
-- CEO/President/Owner, Media/Entertainment/Publishing, Santa Monica, CA

"I am looking for an IVR solution I can have my tech support install and program to provide automated info delivery. Some of the content can be pre-recorded; other choices will be dynamically pulled from a SQL Server database. Some responses will be stored in the same database."
-- CEO/President/Owner, Computers - Software, Las Vegas, NV

"We would like for our clients to be able to call the IVR system, enter their account numbers, and retrieve information from our database."
-- Buyer, Information Services, Bronx, NY

"I have a calling card company and need to create an automated system that will ask the caller which calling card he needs. and then process his payment and give him a pin number."
-- CEO/President/Owner, Telecom/Utilities, Raleigh, NC

"Users press a single button programmed to a pilot number that accesses the IVR. They are prompted to enter a code. The code is translated to a phone number and the call is connected through a PBX."
-- MIS/IT, Financial Services, Florissant, MO

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