BuyerZone users' IVR system requirements

We ask users of our quote request service to describe their IVR system purchasing requirements in detail so the vendors we match them to can provide customized information in response. Now we're sharing these buyer requirements with you.

We hope these user comments help you get a sense of what types of IVR systems other users are choosing and what considerations are important to the average buyer. Take a look and you'll probably see some responses that are relevant to your business.

BuyerZone user comments: IVR system purchasing requirements

"We currently have a Fonality VoIP Phone System in place.Very small operation. We would like to have an IVR system setup for our billing to allow folks to enter their credit cards, expirations, and CVV numbers over the phones automated so that our employees do not have to waste time taking payments over the phone.We are an internet service provider and local computer retail repair shop. Would also like a IVR based survey to call out to customers who were recently in our shop for computer repair.Would also eventually like an IVR system that will allow customers to call in an schedule themselves an on-site visit from a computer tech without our employees interaction."
-- CEO/President/Owner, Information Services, Richland, WA

"Just call and we can discuss what our needs are."
-- General Manager, Consulting, San Diego, CA

"$4,000 is out of our budget. If we cannot find an inexpensive system, we will do without."
-- Consultant, Government, Merritt Island, FL

"Upon request, will give details of what actually is needed."
-- Buyer, Health Care, Phoenix, AZ

"Our application is mainly for a call center that can support a product launch by infomercial and easily integrate, and send orders on a daily basis to a fulfillment house."
-- CEO/President/Owner, Retail, Gilbert, AZ

"I need this system to allow gated community residents to call in and enter their account via username and password or pin number and add a guest to a guest list using voice commands."
-- Engineer/Programmer, Computers - Software, Jacksonville, FL

"We want clients to be able to call in and check their status of theire file. to see if they are approved or not approved, by entering in their last 4 digits of there social security numberthanks."
-- MIS/IT, Non-Profit, Washington, DC

"We'd like to use the system so that applicants can schedule appointments for medical phone interviews at the times that we have available."
-- General Manager, Health Care, Waltham, MA

"Need to caputre the data for a Purchase Order Payment System."
-- CEO/President/Owner, Computers - Software, Las Vegas, NV

"As a small CLEC, we are evaluating added-value we can supply our business customers."
-- Consultant, Telecom/Utilities, Longview, TX

"I am looking to implement a software-based answering system for managing maintenance calls for an apartment building.  The system will be required to receive a call from a caller and ask the caller to input their unit (apartment) #,  Allow the caller to choose from a list of maintenance related issues by clicking the appropriate code.. and perhaps ask them few other questions that can be replied to by pressing 1, 2, etc.  Then the system must be able to generate a report of the calls that can be automatically emailed daily."
-- General Manager, Real Estate, San Diego, CA

"Our company is researching IVR fax back technology options. We want to consider whether IVR can be an add-on to our current phone system, a stand alone product, or out-sourced."
-- Sales/Business Development, Insurance, Rocky Mount, NC

"1)TTY Phone (hearing impared phone)compatability.2) 3 interfaces - 3 SQL databases3) Needs to be replicatable to various sites, not one system that is expandable."
-- Buyer, Manufacturing, Seattle, WA

"We need the IVR to make outbound calls to Japan, with Japanese text-to-speech capabilities and ability to update a database in the USA based on call menu selections. "
-- MIS/IT, Health Care, Orlando, FL

"Independent contractors will be rquired to utilize the IVR to update work orders."
-- CEO/President/Owner, Equipment Sales & Service, Palatine, IL

"I want a s=sytem that will allow patients to book and cancel their own appointments (without conflicting with existig appointments)"
-- CEO/President/Owner, Health Care, Martinsville, VA

"Just really want a software that does all the calling, then redirects me to people whom are really interested into my product."
-- CEO/President/Owner, Health Care, Jamaica, NY

"1. User calls in is prompted to enter security code, look up in Oracle database2. User prompted for start date (key pad input)3. User prompted for end date (key pad input)4. User speaks visitor name5. Information recorded in Oracle database."
-- Engineer/Programmer, Computers - Software, Coral Springs, FL

"The caller can input a loan number or property address and obtain information such as if the property was rekeyed, trash out completed, etc."
-- MIS/IT, Financial Services, Independence, OH

"I need the system to accept a call, then ask the dialer to punch in [via touch tone] an order number. I then need the software to put that number into a text file, place a timestamp next to that number and we will create software to retrieve those two values and interface that into an app of our choice."
-- MIS/IT, Manufacturing, Stockton, CA

"E nned to call customers and offer our TV by Satelite service and then they can either order it or trasnfer to a live agent."
-- Office Manager, Retail, White Plains, NY

"Need a prices on:- per minute based on 750K minutes per quarter.- hosting of remote agent accounts.- hosting of supervisor accounts.- hardware setup fee.Other required info:- dual server failover/disaster recovery capability.- minimum length of contract."
-- MIS/IT, Government, Washington, DC

"To be used for 800 customer service and troubleshooting for new products."
-- Partner/Principal, Biotech/Pharmaceuticals, Baltimore, MD

"I need an IVR to have the capability to integrate with a web base system that makes money transfer. Thus, when my client call the system brings up the account and process the money transfer from the account on hand, once bill merchant processes the transaction, a code is provided to the money transfer system to send the transfer."
-- CEO/President/Owner, Financial Services, Pompano Beach, FL

"We are a college, looking for help answering phones during peak times (November - March)."
-- Buyer, Education, Somerville, MA

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