BuyerZone users' IVR system requirements

We ask users of our quote request service to describe their IVR system purchasing requirements in detail so the vendors we match them to can provide customized information in response. Now we're sharing these buyer requirements with you.

We hope these user comments help you get a sense of what types of IVR systems other users are choosing and what considerations are important to the average buyer. Take a look and you'll probably see some responses that are relevant to your business.

BuyerZone user comments: IVR system purchasing requirements

"I am currently reviewing vendors on behalf of my client to make a recommendation for IVR system replacement."
-- Consultant, Manufacturing, Springfield, MO

"Basically I am looking for an ivr solution that we could use for customers to report ach totals to us. We would need to be able to pull a report that would list certain information."
-- Buyer, Financial Services, Springfield, IL

"Also need to provide information to initiate a warranty claim."
-- Buyer, Manufacturing, Cincinnati, OH

"We want our customers to be able to call a number and answer a series of questions (using voice). Their responses have to be converted to text and fed into our application, which will SMS them back the answer."
-- Consultant, Real Estate, Camden, NJ

"Hello, I am a "mobile' wash&fold laundry service. I want to be able to communite with my customers, via headset phone, cell phone. house phone,etc. This is a home base business. I would like for my customers to leave laundry service with operator,if I am not available.I think I may be looking at a call center.I am on a very tight budget,so I am not looking to get this service immediately, but sometime in the near future. I started this business by paying for everything as I go. I am not in a lot of business debt, because I don't believe in starting a business based on plastic,(credit cards)along.maybe I could do some of these services my self. If you have any questions,comments,or suggestions, Please send me an e-mail.ThanksSandy's Super Suds,INC."
-- CEO/President/Owner, Other Business Services, Miami Beach, FL

"MicroSoft Windows Server is preferred platform. Must integrate with Inter-Tel phone system and IBM iSeries for corporate data access. Currently use Oaisys Netphone with screen-pop in call center, which remains a desired feature to offer.Easy, intuitive administration is also highly desired."
-- CIO, Financial Services, Columbia, SC

"I need support in providing pbx accessible tours that can be accessed on campus by cell phone. Can you assist me this this process."
-- Buyer, Equipment Sales & Service, Le Roy, NY

"For a telecommunication class any help would be greatly appreciated.Thanks"
-- Buyer, Education, Upper Marlboro, MD

"We are looking for an IVR vendor to handle eligibility and benefit information via fax back for medical/dental insurance via fax back."
-- Sales/Business Development, Insurance, Fort Lauderdale, FL

"Looking also for costs of a system that would allow CSR to verbally give an overview at end of call which would be documented in the system in a written format."
-- General Manager, Insurance, Warmister, PA

"We are a church and "pice point" is very important......"
-- MIS/IT, Non-Profit, Tampa, FL

"All we need is a live person to answer the call, take the name and phone number of the person calling, and call our volunteer on duty with the information so they can respond to the call.We only have only less than 25 calls a week at the present time."
-- CEO/President/Owner, Non-Profit, Frederick, MD

"We are a call center currently without the capability to do IVR. We are bidding on a peice of business in which we need an IVR application. We need an outbound call to appoxamatly 1000 numbers per week for 3 months. Then 200 per week for a 9 month period. The message will be a 60 second message and we would write the script. We also need pricing on a seperate inbound application of 5000 calls per month over the course of a year. The last application is an outbound script that is 3 minutes long with a survey. We will write the script. We need pricing at different intravals such as 50,000 calls, 100,000 calls, 150,000 calls and 200,000 calls."
-- Partner/Principal, Telecom/Utilities, Fort Smith, AR

"Clients will need to leave information such as name, address, court date, attorney name and phone number."
-- Office Manager, Government, Memphis, TN

"I would like a system that can deliver a report of its daily automated calls. Also, I would like it to be able to record messages. Example, Get a report and be able to give me all the information captured during the call and a recording with a message from the caller."
-- CEO/President/Owner, Advertising/Marketing/PR, Aurora, CO

"We want a service that when callers call in, they hear a voice message which prompts them pick 1, 2 or 3, they hit the corresponding key on their phone and are routed to one of two different numbers."
-- MIS/IT, Telecom/Utilities, Bowie, MD

"Caller enters a zip code and system automatically dials agency in that area or if multiple agencies are in that area they will be presented with press 1 for agency "X" or press 2 for agency "Y"."
-- MIS/IT, Non-Profit, Philadelphia, PA

"I want this IVR to sale telephone recharge cards to customers by getting dia ATM details and either text the recharge pin as sms or email to them."
-- CEO/President/Owner, Telecom/Utilities, New York, NY

"We want to conduct 3 separate IVR-assisted surveys over 2-3 years:1.Quantity: 4,000--1 time2.Quantity: 30,000--1 time3. Quantity: 4,000 unique participants--2-4 times over a 1-2 month periodFor groups 2 and 3, we want to provide participants a card at the time of sign up that will be used to enable the anonymous disbursement of incentives once surveys have been completed. Incentives could be phone minutes or cash whose value would be added to the card."
-- Buyer, Non-Profit, Newton, MA

"App. 1500 calls per month. Converting to a centralized recruiting processes, looking for IVR to receive basic contact information and ask 10-15 "knock-out" qualification questions."
-- Human Resources, Transportation/Logistics, Warrenville, IL

"We have already purchased a computer with Windows Server 2008 and a Dialogic D4/PCIU board. We need an IVR vendor to provide the software application, configuration and support. We have a technical document for your reference. The installation and testing can be done remotely working with our IT staff."
-- CIO, Advertising/Marketing/PR, Bellevue, WA

"We are a small pharmacy and we would like to be able to have the services that larger Pharmacy's provide for their customers."
-- Consultant, Health Care, Heppner, OR

"Need an IVR Inbound Hosting provider to process memberships for new political organization. Need reverse lookup capability, press "1" for $25 membership, "2" for $50 membership etc. Also need to capture credit card information. And required backend reports etc. Please provide pricing information re: initial setup on IVR and cost per call ?Thanks"
-- CEO/President/Owner, Other Business Services, West Palm Beach, FL

"The ability to print out bills and invoices for each customer called and response from said customer."
-- CEO/President/Owner, Consulting, Bushkill, PA

"1. We need IVR System that will integrate with our Core processing (XP2 System by Fiserv). 2. IVR System must be on Fiserv partner list."
-- MIS/IT, Financial Services, Edison, NJ

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