BuyerZone users' IVR system requirements

We ask users of our quote request service to describe their IVR system purchasing requirements in detail so the vendors we match them to can provide customized information in response. Now we're sharing these buyer requirements with you.

We hope these user comments help you get a sense of what types of IVR systems other users are choosing and what considerations are important to the average buyer. Take a look and you'll probably see some responses that are relevant to your business.

BuyerZone user comments: IVR system purchasing requirements

"I need a 150 question questionaire answered by a telephone "voice-answering system". A clerk can then take if from a recording for entering the data in a database."
-- Attorney, Legal, Alma, MI

"I am looking to start an elder call telephony business where the computer will call the client at pre-determined times. An automated operator will ask yes/no questions & require that the patient enter numbers on their dial pad or say the numbers if they are visually impaired. This information will be automatically entered and saved in their electronic file. Any answers or numbers that are oustside the preset standards, will be flagged with an emergency email and sent to the nurse for a follow- up. A graph / chart will be maintained and submitted to the client's physician monthly. We will only have 2-3 nurses with a maximum of 100 - 125 clients. "
-- CEO/President/Owner, Health Care, Hudson, NC

"We have only one inbound phone line, and we NEVER make outbound calls. We only receive about 5 calls per day, but we have no staff to man the phone. We simply want callers to hear a menu of message options, cue the message(s) they want to hear using their touchtones, and have one option (like 0 for operator) to drop into voice mail to leave us a recorded message (which we would like to access, and reply to, from our own cell phones. That is all. Nothing fancier is wanted nor needed, thank you."
-- General Manager, Non-Profit, Hyattsville, MD

"Ability for caller to speak license plate of towed vehicle and IVR would respond with amount owed on vehicle. All information is on database on web hosted solution. Languages include: English, Cantonese, Mandarin, Vietnamese and Spanish if possible."
-- Buyer, Government, Oakland, CA

"Ust be able to log the caller id of the incoming call and the date and time of the call"
-- CEO/President/Owner, Telecom/Utilities, Miami, FL

"VoIP support with SIP capabilityVXML w/ JavaScript interpretation supportCompatibale with Nuance ASR package."
-- Partner/Principal, Information Services, Santa Clara, CA

"I want the simplest, least expensive, quality solution to providing an automated attendant for low call volume to a small professional office."
-- CEO/President/Owner, Financial Services, Boston, MA

"Support for inbound T-1 and PRI circuits. Custom IVR work for Call Direction and Voicemail Platform. ANI-based Auto-transfer to outbound PRI circuits, or transfer to internal VoIP stations. Call Center with 50 seats. Call recording/monitoring/web-based interface for reviewing calls. Multiple ACD queues, with IVR front-end."
-- MIS/IT, Telecom/Utilities, Tarpon Springs, FL

"Wnat outbound call to here voice message then when certain button pressed want call transfered to live person."
-- General Manager, Real Estate, Garden City, NY

"We are looking for software that will allow customers to have the system initate calls to telephone numbers entered by customers."
-- Buyer, Other Business Services, Charlotte, NC

"Client enters alphanumeric code via touchtone phone. that entry is looked up in a text file. tells the client if there is a match or not."
-- MIS/IT, Legal, Colorado Springs, CO

"I need it by the morning of Wednesday 11/12/2008. More specifically I'm looking for a telephone banking system for 24 lines and 48 lines. Please contact me asap."
-- CEO/President/Owner, Consulting, Irvine, CA

"We want a hosted system to receive phone call, recognize the address that customer tells, translate to text and send to our website."
-- CIO, Computers - Software, Stanford, CA

"The primary functionality would be to gather survey information. The survey would be multi-level. For example, additional questions may or may not be asked based upon first-level responses. The secondary functionality would be to order supplies."
-- General Manager, Information Services, Dallas, TX

"We are a payment processing software company looking for a rough estimate - need to partner with an IVR company to integrate with our payment system on behalf of client accepting county tax payments over the phone. Need redundancy, need vendor to build to specs, deliver to us, we will host in our PCI Certified data environment, will need vendor to provide ongoing support of their system at an hourly rate, or agreed support contract. We have 2 or 3 opportunities to bid on right now, looking for a partner who can give us a rough quote right away."
-- Buyer, Information Services, Youngstown, OH

"We are in the process of setting up an interpreter/language telephone line, need to be able to have clients call in with an access code, and track length of calls.Thanks!"
-- CEO/President/Owner, Other Business Services, Las Vegas, NV

"I have a current application that is rather complex, but basically it initiates contact with people on a regular, ongoing basis and makes inquiries about their health. I may need to migrate to a new platform in '09. Looking to discuss requirements and budget with experienced IVR vendor."
-- CEO/President/Owner, Health Care, Eastchester, NY

"We have site that generates a 7 digit code. We want to user to be able to call a number and then type in this code. They will then hear a song which they sing a long to. The recording (song and users audio) is saved and our servers are posted the status of the recording."
-- Creative Design/Writing/Production, Advertising/Marketing/PR, New York, NY

"Allow my customers the option to speek to a live rep."
-- Sales/Business Development, Retail, Baltimore, MD

"IVR ability to have up to 9 options. All which transfer to separate call centers."
-- Partner/Principal, Consulting, Atlanta, GA

"Our goal is to reach approx. 3,000 constituents with a message before the January 1, 2009. Following messages throughout the year will also be sent. Possibly quarterly, or less."
-- Buyer, Non-Profit, Colorado Springs, CO

"Looking for an ASP IVR survey solution. We will transfer callers to the survey. No other capacity is required."
-- Accounting/Finance, Health Care, Pasadena, CA

"I am developing a Management Information System for a Government Contractor. I need an IVR system that will allow my field crews to dial a toll free number on their cell phone and do the following: (1) Say or enter a two or three digit crew ID #, (2) say or enter a three or four digit work site #, (3) say or enter a one or two digit task or work process #, (4) press or say "1" if they have completed their task or process or press or say "0" if they need to speak to a supervisorm and (5) press or say ""1" if they know their next assignment or press or say "0" if they need to speak to a supervisor. Once the call is complete, I wamt the IVR system to update my database and reflect and display that change on a video screen in my field operations center."
-- Consultant, Construction/General Contracting, Gulf Shores, AL

"Need to provide customer with location lookup information. Also need to provide employees a method of input of daily sales information from sites."
-- MIS/IT, Manufacturing, Houston, TX

"Furniture mfg. with 6 upholstery divisions wishes to replace current irv which provides user with information regarding fabric inventory. Yrs. on hand and on order, expected delivery dates etc form database housed on AS400."
-- Buyer, Manufacturing, Hickory, NC

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