BuyerZone users' IVR system requirements

We ask users of our quote request service to describe their IVR system purchasing requirements in detail so the vendors we match them to can provide customized information in response. Now we're sharing these buyer requirements with you.

We hope these user comments help you get a sense of what types of IVR systems other users are choosing and what considerations are important to the average buyer. Take a look and you'll probably see some responses that are relevant to your business.

BuyerZone user comments: IVR system purchasing requirements

"This is just a test of the Buyerzone application process."
-- Sales/Business Development, Telecom/Utilities, New York, NY

"I would like this to be set up like a automated 411... that can also be accessed from my wesite."
-- CEO/President/Owner, Media/Entertainment/Publishing, Lithonia, GA

"Our company with high specifications and I hope you like it, thank you very much for us Tonkm"
-- R&D, Legal, Gaza, ME

"Looking for system the will have a professional sounding inbound message for callers calling our company for service."
-- Sales/Business Development, Media/Entertainment/Publishing, Oakdale, CA

"I would like people to be able to call a number and get a recorded message (my voice) about a property. Different phone numbers for different properties."
-- Sales/Business Development, Real Estate, Chandler, AZ

"The need is to have the caller leave name, address, phone number and to answer specific questions with both yes/no and spoken answers."
-- General Manager, Consulting, E. Falmouth, MA

"I have a phone based chat line dating service. I have a PR1 and T1 line. I need to know what type of system i need to set my business in motion. I need a system with unlimited mail box capability, automated attendant,payment transactions for paying clients and system must be able network paying clients with other paying clients while service in us by mail box or live talk."
-- CEO/President/Owner, Other Business Services, Jonesboro, GA

"I am a telephonic interpreter service. I need an inexpensive system that can answer a 1-800 number and then ask"For English press 1, for Spanish, press 2.Then I need the system to ask the client to input a scratch code. Once the code has been entered into the system, the call needs to be transferred to the appropriate representative."
-- Buyer, Education, Portland, OR

"Need inbound ivr to take orders for mail order catalog. about 200 items."
-- CEO/President/Owner, Retail, Wyncote, PA

"I need the ability to notify workers of emergency field requests and collect response from field workers regarding said requests -- i.e., Accept Request, Deny Request, More Details (text to speech of details of request), etc.Also require dynamic script so a dispatch of a ticket to a field Supervisor may say, "Hit 1 to dispatch to X, 2 to dispatch to Y, 3 to dispatch to Z, etc." where X, Y, and Z are field workers unique to the Supervisor's group."
-- CIO, Construction/General Contracting, Carmel, IN

"The first objective is to allow callers to place credit card or check orders over the phone using the most sophisticated voice recognition software. Secondly, I desire real time credit card transaction processing, confirming, to the caller that the order went through, by providing the caller with a confirmation number."
-- CEO/President/Owner, Manufacturing, Paradise Valley, AZ

"Very simple requirement but high volume 50,000 to 100,000 calls per month. We own a patent on the following:We want to answer a misdialed call, play a message in which we ask the caller to press "411 and hang up if they wish to receive the correct phone number. Then we want to call the caller and offer them a choice of receiving the correct number for a fee by pressing a "1". Then capture the ANI of those selecting the option for the correct number for monthly billing on the callers phone bill. We can handle the billing or you may if you have a relationship with a billing company. Thank youAl."
-- Partner/Principal, Information Services, Liberty Township, OH

"Need a small IVR application, hosted at provider's site. Need capability for 300 simultaneous calls. Example is "press 1 for a message from the President, press 2 for information on our business plan........"
-- Engineer/Programmer, Retail, Phoenix, AZ

"3 telemarketers call our database of previous customers offering free tickets to a comedy show coming up the following week. They are asked to make the reservation and and offered up to 10 tickets if they arrive 30 minutes before the show.Each day before a show...all customers making reservations for that show are called and confirmed.We typically make 500 calls a day soliciting reservations and then confirm (or not) 350 customers coming in for the show bringing 3-6 people with them."
-- Consultant, Media/Entertainment/Publishing, Columbia, SC

"My call center currently takes approx 3000 calls per day....Please send me quaotes based on that number of calls I am looking to improve services and stream line costs."
-- CEO/President/Owner, Retail, Fontana, CA

"We are a vechile storage company with a valet service with 1,000 vechiles. Customers need to call in and schedule their vechile for a pickup at a specific time."
-- General Manager, Other Business Services, Altamonte Springs, FL

"I would like the system to be able to have the recipient press "1" and leave their name and telephone number, or to be able to connect to a live agent."
-- Partner/Principal, Insurance, Naples, FL

"Options to choose one of the following: press 1 for reservations, 2 for private dining, 3 for gift cards, 4 for directions."
-- Administrative Assistant, Restaurant, Alexandria, VA

"The # of simultaneous calls may be overstated. Also, TTS may be optional depending on price."
-- Buyer, Health Care, Oklahoma City, OK

"I'm just investigating the costs of IVR systems for an article I'm writing."
-- CEO/President/Owner, Consulting, Douglassville, PA

"Blog comments on service and products of black renaissance technology."
-- CEO/President/Owner, Media/Entertainment/Publishing, Brooklyn, NY

"Looking for average cost per call. Up to 3 calls to send customer for product availability."
-- Office Manager, Biotech/Pharmaceuticals, Philadelphia, PA

"In short, we are a non-profit organization which has 10,000 individuals applying for a job. We would like them to check their status of whether they were accepted through an IVR (via an ID#). We use Microsoft Visual FoxPro to store all information. Once accepted, we would like for them to be able to access acct. info. If need be, also be able to be sent to our main number if they need a representative. We need flexibility in case our messages need to be changed qucikly."
-- Buyer, Non-Profit, Brooklyn, NY

"Basically we want a robust IVR to integrate to a Clinical trials data capture software."
-- MIS/IT, Biotech/Pharmaceuticals, Durham, NC

"Would like end users to be able to call into the system and: 1.) Enter a students Name 2.) Date of birth, 3.) Date of measusrement, 4.) Height and: 5.) weight.Would like that infromation recorded as data into a web database."
-- CEO/President/Owner, Education, Conneautville, PA

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