BuyerZone users' IVR system requirements

We ask users of our quote request service to describe their IVR system purchasing requirements in detail so the vendors we match them to can provide customized information in response. Now we're sharing these buyer requirements with you.

We hope these user comments help you get a sense of what types of IVR systems other users are choosing and what considerations are important to the average buyer. Take a look and you'll probably see some responses that are relevant to your business.

BuyerZone user comments: IVR system purchasing requirements

"We need a system that will identify a specific client, determine the order size, collect a CC sale, retrieve from our database a unique PIN that will activate a hardware item on client site."
-- CEO/President/Owner, Equipment Sales & Service, Honolulu, HI

"We are researching the price and use of an IVR system for a startup enterprise. We are looking for maximum functionality at an exceptional price. "
-- CEO/President/Owner, Other Business Services, Lake Worth, FL

"This is for a class assignment. I beg of you to provide me a quote so that I can get an A and get my Associates. "
-- Purchasing Manager, Insurance, Deushville, FL

"Wer'e a small nail salon that needs a low-end system that provides different information based on a menu. We also want the ability to put people on-hold to wait for a live person to book an appointment. Right now we only have one location, but the system ideally would be flexible enough to grow should we add additional locations."
-- CEO/President/Owner, Other Business Services, Austin, TX

"Need an automated system that does the following...-Provides mulitple 1800 numbers -Takes inbound call from prospect, allows them to leave voice message-Auto call back to inbound callers who don't leave voicemail-Deliver audio voicemail messages back to me."
-- Consultant, Financial Services, Grand Rapids, MI

"I need a front end to make available certain information, personalized to existing customers, from a database of answers and details. Customers are identifiable by phone number or confirmation number. "
-- CEO/President/Owner, Computers - Software, Playa Del Rey, CA

"Integration with Emphasys Elite Software and VOIP integration is required."
-- Consultant, Consulting, Cleveland, OH

"Account numbers need to be able to "populate" once keyed in by caller."
-- General Manager, Health Care, Charlotte, NC

"We're looking for a system which individuals can call and receive a menu. Then the system plays the selected message."
-- Buyer, Government, Meridian, MS

"We are a small business; what we need is a phone system that allows us to use our 800# that is then routed to the IVR system - that offers a menu, e.g., leave a message for... press#1, for...press#2, etc."
-- Office Manager, Non-Profit, Washington, DC

"Must give customers 4 options to press in order to make a purchase, and must take name and address, and receive credit card info."
-- CEO/President/Owner, Restaurant, Philadelphia, PA

"I need this service for my company of telemensagens. I want that my customers telephone and choose the message, set appointments the day and the hour to the sent being and pay for telephone."
-- Buyer, Other Business Services, Newark, NJ

"The intent is to have the system recognize the need and divert the calls based on the choosen request (for ex: 1 for prescription refill, 2 for appointments, 3 for need to speak to a nurse etc. "
-- Partner/Principal, Health Care, Westland, MI

"Not required but if the vendor also has GIS pricing"
-- Buyer, Health Care, Baltimore, MD

"We need to integrate the IVR with the web application (data base involved) mainly clinical trial automation"
-- Engineer/Programmer, Health Care, Raleigh, NC

"We need to replace our existing IVR that has 96 ports, 16 voice rec licences, 10 text to speach lic and 1 admin."
-- Sales/Business Development, Telecom/Utilities, Jacksonville, FL

"We are researching a system applicants call that take them through a set of pre-qualifying questions. Once approved to have settings for times and amount per time slot to have applicants schedule their own interview. We would like some type of reporting to provide their name, phone number, and time scheduling."
-- Buyer, Other Business Services, Melbourne, FL

"Callers will enter a user ID and PIN. Needs to be verified (or not) against information in Oracle database. Needs to work with Toshiba PBX. Hosted solutions will not be considered."
-- CEO/President/Owner, Telecom/Utilities, Mclean, VA

"Tree structure for information retrieval. Structure path reporting.Option to exit and speak with a representative."
-- Engineer/Programmer, Government, Washington, DC

"Reverse ANI lookupCapture Name and address without using transcription services.captue simple yes/no, dates and phone # information.Simple stuff. Export to text file."
-- Consultant, Consulting, Jacksonville, FL

"WE have a call out research application that provides alerts dependent on survey response. WE are developing a grant proposal for an "intelligent" ivr for cancer symptom management, have already done trials with current system. Reliability is problem with current application. Be interested in another platform, possible discussions about your interest in participating in application under NIH challenge grants."
-- R&D, Health Care, Houston, TX

"- languages?- text?- confirmation of selections voice, text or email.- username and password secure.- software compatible w/ Windows 2003 server and SQL 2005- transfer to live rep? ... live PC/data entry based on callers current interactive input?- allow change of selection/input ... summary review of selection/input- proper name pronunciations (speech technology) - outbound (also for unique reminders) and inbound calling."
-- General Manager, Information Services, Eden Prairie, MN

"Need to collect email addresses and phone numbers from callers.We then send requested materials via email to them. Would like to investigate automating the sending of requested materials."
-- Partner/Principal, Financial Services, Kenilworth, IL

"Need swithcble console to control up to 100 phone lines."
-- Purchasing Manager, Telecom/Utilities, Springfield Gardens, NY

"We are currently running outbound/inbound projects live. We will need to be able to have spanish and english prompts."
-- General Manager, Consulting, Las Vegas, NV

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