BuyerZone users' IVR system requirements

We ask users of our quote request service to describe their IVR system purchasing requirements in detail so the vendors we match them to can provide customized information in response. Now we're sharing these buyer requirements with you.

We hope these user comments help you get a sense of what types of IVR systems other users are choosing and what considerations are important to the average buyer. Take a look and you'll probably see some responses that are relevant to your business.

BuyerZone user comments: IVR system purchasing requirements

"This is for a phone dating service. I want customer to be able set up a user name and password to have access to the system. Then select different prompts to get to the selection of potential people that they want to meet and be able to leave those persons a voicemail. For the person to retrive the voicemails left, they would have to purchase access to those voicemails. I want the IVR system to be able to process credit and/or debit cards. I also want the system to recognize any entry mistake and direct the inquirer to re-enter correct information. I also want the sytem to be able to direct connect the caller to a person (that agrees to talk to the caller) who may also be on the system at the same time. I also want to be able for each member of the system to be able to form a personal profile and be able to leave a personal greeting to be played everytime a caller chooses that person according the category chosen. I also want to be able to review every greeting before it is authorized to be played on the system."
-- CEO/President/Owner, Other Business Services, Houston, TX

"Remote call forwarding to employees working out of there homes."
-- CEO/President/Owner, Media/Entertainment/Publishing, Elkhart, IN

"Retail customer surveys both one time and standard trending surveys for single and multiple store locations."
-- Marketing/Public Relations, Other Business Services, Minneapolis, MN

"I would like it to be accessible for information provided by catogories; such location found by zip code and other catogories that can be chosen by the key pad, # or letters. And, I would like to be able to input information with a voice recording."
-- CEO/President/Owner, Other Business Services, Brooklyn, NY

"Will also be doing live operator chat from web site."
-- General Manager, Other Business Services, Hollywood, FL

"Just need a simple system that plays an outgoing message then rings the phone after the message is played or when a key is pressed."
-- Purchasing Manager, Media/Entertainment/Publishing, Las Vegas, NV

"Our company sells information "subscrip-tions" for a certain period of time. We need to be able to provide customers with codes to access pre-recorded messages for a limited period of time only, after which the access codes aren't any good unless the customer renews their subscription. We also need to be able to change the outgoing message on a daily basis, preferably from outside of the office."
-- Partner/Principal, Media/Entertainment/Publishing, Edmond, OK

"I will need multiple accounts set up throughout the month."
-- CFO, Advertising/Marketing/PR, Woodstock, GA

"We are a non-profit agency that serves clients with disabilities. We require an IVR system that will allow our disabled clients to either speak or dial the extension or party they are trying to reach."
-- MIS/IT, Non-Profit, Washington, DC

"We need a system like the ones colleges use for class enrollment."
-- General Manager, Non-Profit, Milwaukee, WI

"Need to have a feature where a user can call an 800 number and validate thier card and get confrimation number. Need to store this information in our database."
-- CEO/President/Owner, Information Services, Greenwood, IN

"Really don't know what I need to start out with, nor the capabilities of IVR."
-- Sales/Business Development, Real Estate, Independence, MO

"We want the survey data to be stored in a database."
-- Office Manager, Information Services, San Ramon, CA

"This system is going to be linked with a 900 number. Customer is going to call in and get a 5 digit pin from the IVR, which will already be preloaded into our web database. When the customer requests the pin online, we are going to know the only way they obtained this pin is via the 900 number, so we know they are a paying customer."
-- CEO/President/Owner, Real Estate, Fort Myers, FL

"I work for a consulting firm that collects and analyzes air quality data. We have a client – a state air quality department – that wants us to set up a toll-free number so residents of the state can call in and find out the current air quality in their area. We have the air quality database, but we’re not sure how we would connect this to a phone system and how to make it dynamically updateable."
-- Marketing/Public Relations, Consulting, Petaluma, CA

"I want it to accept a voice recorded name and capture caller id....and then ask 5 pre-qualifying questions and then give the option to fill out a credit application."
-- CEO/President/Owner, Advertising/Marketing/PR, Valrico, FL

"I want the system to aggregate user input and upload to a database in real time. there will be several simultaneous callers that will be entering data with their telephone keypad."
-- Buyer, Other Business Services, Kenmore, WA

"We want customers to be able to find out weather accounts are active or inactive. if there are any Ineligible charges and the date ane amount of thaose transactions."
-- Buyer, Insurance, Montpelier, VT

"The requirements are very simple. The client will call into the toll-free number. They will use a preassigned id number to identify themselves and once verified they will be given the option to order 1 of 4 pieces of literature. Once they have ordered one they will given an option to order another (but not the same one again) or they can choose not to order any more, and the call will end. The information will then be sent via web interface or some other sort of data transmission to our production group who will fulfill the request."
-- Buyer, Advertising/Marketing/PR, Parsippany, NJ

"One agent real estate firm looking to capture phone number while caller hears a message about the listing."
-- Buyer, Real Estate, Carolina Beach, NC

"I want to be able to access the data in the IVR system and input from customers into the IVR via a web service or some other means that gives us full access to all the data in the database. Prefer to use a web service. We need the Phone system to have a chat room so our customers can talk to our customer service and/or tech support people prviately or publically."
-- Consultant, Media/Entertainment/Publishing, Orlando, FL

"Looking for a 24 ports card for a VPS IS periphonics IVR."
-- Administrative Assistant, Computers - Hardware, Ny, NY

"Allow customers to enter numerical information such as weight, blood pressure, pulse, and then ask a series of questions with multiple choice responses."
-- Engineer/Programmer, Biotech/Pharmaceuticals, Arden Hills, MN

"The system must link an entered customer id with a computer generated random group code."
-- MIS/IT, Biotech/Pharmaceuticals, Hollywood, FL

"VC Auto Responder Retrieve messages and faxes online Caller ID Capture - Works for blocked and unlisted numbers.Reverse Number Lookup - You can view and store the physical addresses of all inbound land-line callers.press 0 option to “track you down" at Fax-On-Demand Message Notification Programmable Extensions."
-- General Manager, Real Estate, Centerville, UT

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