BuyerZone users' IVR system requirements

We ask users of our quote request service to describe their IVR system purchasing requirements in detail so the vendors we match them to can provide customized information in response. Now we're sharing these buyer requirements with you.

We hope these user comments help you get a sense of what types of IVR systems other users are choosing and what considerations are important to the average buyer. Take a look and you'll probably see some responses that are relevant to your business.

BuyerZone user comments: IVR system purchasing requirements

"Just need to make calls to leave a message on voicemail for our list, and we need it to hang up if someone besides voicemail picks up."
-- Marketing/Public Relations, Real Estate, Coatesville, PA

"We need a solution to Q&A up to 96 calls at a time. The Q&A will last about 3-4 minutes with a total of 5-6 questions, include name/address."
-- MIS/IT, Other Business Services, Appleton, WI

"What are the technicalities of incorporating and IVR system with an existing VOIP service?"
-- Facilities/Operations, Information Services, Casa Grande, AZ

"I want to be able to type a message into a web browser and have the system call out to a database then TTS the message to the called party."
-- MIS/IT, Telecom/Utilities, Woodhaven, NY

"Need the most basic system so customers can order their prescriptions and we can batch print the rx labels and fill meds thru our computer system."
-- CEO/President/Owner, Health Care, Killeen, TX

"Would like a quote for an IVR survey (25 questions in length) in which study participants will call in and complete the survey on a monthly basis for a period of 7 months. I do not know how many participants there will be, but would like a quote for 250 callers per month; 500 callers per month and 1,000 callers per month."
-- Buyer, Health Care, Washington, DC

"Looking for an automated call center to take orders and credit card numbers. The call center machine must be able to take Spainish orders too. Most people calling will speak Spainish."
-- Buyer, Health Care, Gillette, WY

"The system needs to interface with an Access Database and SQL Server."
-- CEO/President/Owner, Other Business Services, Reno, NV

"I would like my IVR to be able to verify the ANI and based on that ANI verify the available balance for that user and then prompt the user to dial a phone number."
-- Buyer, Telecom/Utilities, Plano, TX

"Client Database interfaced to give voice recorded report on Client Activity and Client Contact. Update information by voice command. Voice Recognition to text report in Webdata base via cell or possibly Digital recorder sync."
-- General Manager, Other Business Services, Jonesboro, AR

"Automated text when someone text information they get a response back."
-- CEO/President/Owner, Manufacturing, Miami, FL

"Environmental messages will include real-time data - updating hourly throughout the day. Database driven. We are software engineers and want to build our own data integration/feed and a web front end for administrators to modify messages and tree items."
-- Buyer, Consulting, Petaluma, CA

"I would like to be "ahead" of my peers: i am a solo doc in los angeles and want to offer my pts a method of making appointments (and paying their bills) with an automated IVR using a current webbased program i use."
-- Dentist/Physician, Health Care, Los Angeles, CA

"We want to set up a system that would allow callers to locate restaurants in their area based on types of food and/or proximity to a zip code."
-- Partner/Principal, Media/Entertainment/Publishing, Upper Darby, PA

"We need a simple system that allows up to 150 officers to call in (not at the same time) and input their employee number to receive their following week's schedules. Also we would like to be able to call each officer every sunday and have a automated system give them their schedules over the phone!"
-- General Manager, Other Business Services, San Fernando, CA

"I need a small office solution. about 5 voicemail boxes and call transfer to each person."
-- Partner/Principal, Other Business Services, Dallas, TX

"We currently use an online course registration system for Professional Development activities for teachers. We are considering the addition of an IVR option fpr users who don't use the internet. This is an exploratory request."
-- Buyer, Education, Willimantic, CT

"This request is for a small non-for-profit organization.We need the IVR to primarily provide callers with information regarding our organization."
-- Buyer, Non-Profit, Anderson, IN

"We process approx. 10,000 calls a month into our Booking office and a huge percentage of these we are hoping to have handled via an IVR system. Information on inmates such as name, charges, bond amounts, court dates is what we want to provide via the system."
-- MIS/IT, Government, Sarasota, FL

"We will need to identify the caller by employee number- or another unique code. We will have 5 to 8 survey questions with 3-4 multiple choice answers and would like to have the last question open for recording an answer if possible."
-- Buyer, Advertising/Marketing/PR, Marietta, GA

"Currently have Edify IVR 8.0, however would like a compatible Text to Speech software package that supports Edify."
-- MIS/IT, Other Business Services, Temple, TX

"I am wanting something that I can send a message to a caller and then have them be able to use the key pad if they want more info from me. So I would be on the line waiting if they want to respond."
-- Buyer, Advertising/Marketing/PR, Lakehead, CA

"This system needs to be able to read a list of links from a web page and accept number menu commands or speech commands based on the text of those links. The links may direct to simple web pages with text-only information, or a script that performs an action in our software (a confirmation is displayed to the user as well).This will serve as an alternate to our web-menu, which can be accessed by a mobile web browser.This is meant to be used by truck drivers speaking languages including English and Spanish."
-- R&D, Computers - Software, Lee, NH

"Multiple language support; separate burn notifications by county (we have a separate 1-800 number for each of the 46 counties routed over a T1); ability to easily select/change pre-recorded fire danger message for each county based on current fire danger; prevent taking a notification during burning bans; ability to easily access, view and/or playback recorded notifications; can handle 450,000+ calls annually."
-- CIO, Government, Columbia, SC

"All that we need to do is call a call list, play a message, and press a number to connect with us at the location."
-- Marketing/Public Relations, Health Care, Houston, TX

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