BuyerZone users' IVR system requirements

We ask users of our quote request service to describe their IVR system purchasing requirements in detail so the vendors we match them to can provide customized information in response. Now we're sharing these buyer requirements with you.

We hope these user comments help you get a sense of what types of IVR systems other users are choosing and what considerations are important to the average buyer. Take a look and you'll probably see some responses that are relevant to your business.

BuyerZone user comments: IVR system purchasing requirements

"Need a system that will allow approximately 3000 person to call daily to determine if they have to report. Daily update of information and daily download of documentation of call (date/time, number called from). Individuals will have to enter predefined id number."
-- Office Manager, Other Business Services, Pasadena, TX

"Must have vxml design capability to autoexecute in synch with outside database supporting website."
-- Creative Design/Writing/Production, Media/Entertainment/Publishing, Cincinnati, OH

"Approx. 13,000 calls/monthapprox. 2 minutes/callverify user on front end -- our DBrecord input from user -- our DB."
-- MIS/IT, Other Business Services, Phoenix, AZ

"Call in system that allows users to respond to pre-recorded messages regarding units sold daily."
-- Accounting/Finance, Manufacturing, Towson, MD

"I need to allow drivers to call in and enter a numeric bar code and have the system update a SQL database with a timestamp."
-- MIS/IT, Transportation/Logistics, Los Angeles, CA

"Order confirmation for restaurant partners. Order is placed through our website and faxed to partner restaurants. Would like to confirm receipt of fax with an outbound or inbound ivr solution. Thank you."
-- CEO/President/Owner, Restaurant, Los Angeles, CA

"Need to know what database/repository will be used with each system and reports that are available on key metrics."
-- Sales/Business Development, Government, Glen Allen, VA

"API/program access to session logs,sub-minute billing,flexible port capacity,outbound calling--initiated from our server,flexible pricing - low cost to entry."
-- CEO/President/Owner, Other Business Services, San Francisco, CA

"Real Estate Company, want to direct different kinds of customers either to voice mail or transfer to cell phone..."
-- Partner/Principal, Real Estate, Fairport, NY

"I am looking for an IVR solution that does the following:1. Ten or more outbound calls can be made at once. The solution must be scalable to allow for increased calls down the line.2. Calls made must allow for prospects to leave a voicemail message that can be emailed to me.3. Prospects must be able to press a number and be forward to the number of my choice.4. Call data must be downloadable for analysis.5. I need the ability to upload call list in a spread sheet format.6. I need to be able to load different messages to test varying response rates.7. An internet based backoffice is preferred for remote access."
-- Office Manager, Real Estate, West Orange, NJ

"Inform users of daily events occurring at the company sites."
-- CEO/President/Owner, Retail, Somers, NY

"The IVR needs to be able to handle an incredibly large number of menus for any given number of callers and bill the caller's phone."
-- CEO/President/Owner, Media/Entertainment/Publishing, Lynn, MA

"For our demo people to call in on a monthly basis and hear the traing for that month."
-- CEO/President/Owner, Other Business Services, Sacramento, CA

"What I need is a system to call and notify employees when there is a shift that needs to be covered."
-- Administrative Assistant, Health Care, Monterey, CA

"We need a call processing service that would brand both tenants and landlords on the our site. This would be done by creating either:1. An extensive unique 800 number population for every listing on the site.Or2. A central (static) phone number and by using the listing ID number as a unique pin to contact the correct landlordThe purpose of phone branding would be to create an identifiable tenant for the listing party, and for the site to gain the recognition of its services.Can be thought of as facilitating a phone conference caller-IVR-callee."
-- Marketing/Public Relations, Real Estate, Newark, NJ

"We have a web application that manages training, and part of it is custom prompted voice recordings. We need an ivr system that can be customized for prompts (based on entries/results from our site(db)), and support multiple recordings (up to 15 or 20 minutes each) which can be transfered (ftp, etc) to our web application. We also need the solution to be able to scale based on current project anticipated needs, currently from very small usage to up to 150 or 200 simultaneous calls."
-- CEO/President/Owner, Computers - Software, Sewickley, PA

"We would like to have all employees clock in and out by going through an IVR System. This would need to be intergrated via SQL database with our Progressive Data System."
-- MIS/IT, Transportation/Logistics, Forest Park, GA

"Looking for system that will route calls and only ring in the office when an attendant is required. Need 3 different voicemail (?) locations. Small office with moderate call volume. Omlu need PBX to streamiline calls."
-- Office Manager, Health Care, West Haven, CT

"I have a real estate business, which includes property mgmt, renting of properties, responding to new clients/landlords, and own an eviction service, cleaning business."
-- CEO/President/Owner, Real Estate, Las Vegas, NV

"Not sure if we want to outsourse or bring an IVR system inhouse...what is the cost of programing, and per min, and any other charges....pls advise."
-- Consultant, Financial Services, Hinsdale, IL

"We are lookingfor an IVR product to replace a currently manually monitered voicemail box. We need to data to be recorded and accessed online."
-- Buyer, Other Business Services, Horsham, PA

"I want an employee to be able to enter time through IVR where they do not have a computer and it can generate a file that can go into our timekeeping system."
-- Buyer, Information Services, Jacksonville, FL

"I would like the IVR capability to upload mailing lists (names of our mail recipients), then note if the customer calls. Also, it would be helpful to have the functionality to be able to add details of appointments set. We are an automotive advertising agency that wants a way to track all responses from our direct mail as well as appointment tracking."
-- Sales/Business Development, Advertising/Marketing/PR, Fort Myers, FL

"Customers call in to request paper or electronic copies of a document. Customers identify themselves with a numerical ID. IVR would have a series of 3-5 questions for the customer and would take and confirm the ID. Then would send the XML feed to our website."
-- Buyer, Manufacturing, Minneapolis, MN

"We would like people to call the automated system after they fill out a form on one of our web pages. They would call the system to verify their contact information. We would need a way to store that information in a database and pull it from the telephone system to our computers."
-- Creative Design/Writing/Production, Real Estate, Missoula, MT

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