BuyerZone users' IVR system requirements

We ask users of our quote request service to describe their IVR system purchasing requirements in detail so the vendors we match them to can provide customized information in response. Now we're sharing these buyer requirements with you.

We hope these user comments help you get a sense of what types of IVR systems other users are choosing and what considerations are important to the average buyer. Take a look and you'll probably see some responses that are relevant to your business.

BuyerZone user comments: IVR system purchasing requirements

"I wish the IVR to have a tier system for different carriers such as ATT, Verizon. I wish the caller to be able to unsubscribe from my service via this IVR by putting their phone number. Also this IVR will have to put some people in contact with live customer care reps."
-- CEO/President/Owner, Advertising/Marketing/PR, Tyler, TX

"We want clients to be able to call and check on the status of their tax return and refunds."
-- CEO/President/Owner, Financial Services, Wyomissing, PA

"Supply the interface ability to convert text advertisements into digital voice signals. The employee will have the opportunity dial into the IVR System, uniquely identify them selves and hear the job advertisements and awards. The employee will also have the ability to select jobs to bid on and indicate a priority preference when selecting multiple jobs during a single bidding cycle."
-- Engineer/Programmer, Transportation/Logistics, Philadelphia, PA

"Industrial PC : P IV, 2.3 GHz 512 MB RAM, 80GB HD (or equivalent) with software license.Windows 2000 Pro SP4 will all updatesDialogic D/160SC-LS board(s) 16 analog lines Ready to run system."
-- Facilities/Operations, Other Business Services, Tacoma, WA

"I have 3 different businesses that need 1800 numbers. instead of getting individual 1800 numbers i wanted to get that's forwarded to an ivr and allows the customer to pick which business they want their cal forwarded to."
-- Consultant, Health Care, Belleville, NJ

"I'm a Realtor researching the ability to have recorded information on my listings and the ability to capture caller information for lead follow up."
-- Sales/Business Development, Real Estate, Phoenix, AZ

"Sorry for not leaving a phone number but we are working on getting alot of quotes. So far now we would like to comunicate by e-mail. Description of needs:- Sophisticated multi-promts-Interactive voice Promts and menues (unlimited)-Key press verification-Detailed call statistics-Intoduction mailboxes, with key press verification to hear full message-Email notification-Unlimited extentions retreived by (zip code or area code)-Easy recording options -Voicemail-Web based intergration"
-- CEO/President/Owner, Advertising/Marketing/PR, Saint Clair Shores, MI

"Can you be more specific on all the fuctions of a IVR."
-- CEO/President/Owner, Wholesale, Saint Charles, MO

"I am looking for a system where clients can enter their social security number and voice will list items that the client needs to submit. There will be about 10 different items, and the system should be able to "read" one or more of those items over the phone, in different combinations. The system would read off an Excel sheet that has the client social security number in the first column, followed by 10 columns which each stand for a missing verification item (id, w-2, birth certificate, etc). An X would indicate that the item is missing and should be read to the client. Thus, if the client is missing their id and w-2, the system would read "you are missing your id and w-2"."
-- Consultant, Consulting, Boston, MA

"Data received by the IVR system needs to be converted into Microft Excel."
-- General Manager, Transportation/Logistics, Smithton, PA

"I would like voice to text. We are a small telco, and need the tech to be able to clear a call from a phone and have the ivr interact with our system."
-- Facilities/Operations, Telecom/Utilities, Springfield, VT

"We are looking into options for new ways to communicate with language minority refugees. We would like to make us of a voice message phone system to provide important information to refugee parents regarding their children's schools. We would have a translator(s) (with whom we have a contract) to record the messages.We will need either different lines, or one line that can offer the option for several languages, ex: press 1 for Somali, press 2 for Burmese, press 3 for Arabic, etc."
-- Buyer, Education, Chicago, IL

"Supports spanish speech recognitioneasily extract open text responses (recordings stored)we build our own IVR assessments/surveys."
-- MIS/IT, Education, Aliso Viejo, CA

"1. allow the patient to call prescription refills over the phone2. fax the physician if no refills remaining on the prescription3. see a log of calls/for caller id purposes."
-- Buyer, Non-Profit, Hazard, KY

"Axxess Single-Line Card-16 (SLC-16)Summary of WorkSingle Power SupplyIVR Chassis w/ 12 port analog tie line boardCredit Card ModuleV4 OAI Module."
-- Purchasing Manager, Manufacturing, Denver, CO

"We are a non profit organization looking for a system that can direct people to meetings in the Atlanta metro area. We have meetings every day of the week in many areas of the city. Currently, if the office is not open, callers leave a message and their phone call is returned by a volunteer that can direct them to a meeting."
-- Buyer, Non-Profit, Decatur, GA

"What will it cost us to set up an IVR that:1. Has a welcome message2. Has 2 options (sales and comments/questions)3. Voicemail for the 2 options above (when staff are not available)."
-- Receptionist, Health Care, Westerville, OH

"We intend to offer employes the option of accessign the following paysub informationvia IVR: Gross Pay, Net Pay, Hours paid."
-- Accounting/Finance, Other Business Services, Cleveland, OH

"I need an application that can answer the phone in at least 15 seconds, and be able to track how long it took to answer the phone. I also need to be able to do customer satisfaction surveys at the end of the phone call."
-- Buyer, Information Services, Rockledge, FL

"Take Automated Sales from web site and process the required product including all transactions, all interactive automated, no live requirements."
-- Sales/Business Development, Advertising/Marketing/PR, Windsor, CO

"I will be using the system to provide information to prospective real estate clients through messages left in the system. The system needs to notify me of the num,bers that have called, along with any messages from the number.(Call capture)I would also like the system to include pre-written reports and do voice-overs for reports I generate myself."
-- Sales/Business Development, Real Estate, Pleasanton, CA

"We only need calls to be routed based on zip code that the customer enters. Then is should be able to route based on zip code and time of day."
-- Sales/Business Development, Advertising/Marketing/PR, Menlo Park, CA

"Ability to have user easily manuever through phone tree to get to the area/department that they want to speak with. Having an ability to get from point A to point B in lesss than 4 steps.Ability for management to monitor traffic, where it is distributed, perform analysis based on a robust query field choice, but in the same instance to create a query without heavy technical knowledge.Finally, ability to have programming for monitoring total incoming calls for a period, average hold time, number of calls that went to vmail, how many messages went to a specific mailbox. Management ability to on a daily basis setup a totally new distribution of call routing based upon staffing issues, etc."
-- Buyer, Health Care, Southfield, MI

"I think we need to start with a very simple system to start with. Thank you for calling ByNumbers at eOnTrack. For Sales, press 1 For Technical Support, press 2 For Web Design Services, press 3 For Integration Services, press 4 For all other inquiries, press 5.A voice mailbox will be the initial default for each. (All lines are busy. Please leave a message, and we'll get back to you as soon as we can.) Two people on our team would get email notification with the message attached: a person in Sales should get all sales messages and all other messages should go to another person for routing. Down the line we'll want all the routing bells and whistles, so the virtual PBX concept hosted on a server should work well for us, assuming we can expand and customize as the business demands."
-- Buyer, Media/Entertainment/Publishing, Boca Raton, FL

"Greetings,We are looking for a hosted service system for reporting and tabulating sales results, attendance, and voice messages via telephone from our company's promotions staff with results that we would access online. The calls would be in the range of 200 per week, as many as 60 incoming at the same general time."
-- Partner/Principal, Other Business Services, San Diego, CA

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