BuyerZone users' IVR system requirements

We ask users of our quote request service to describe their IVR system purchasing requirements in detail so the vendors we match them to can provide customized information in response. Now we're sharing these buyer requirements with you.

We hope these user comments help you get a sense of what types of IVR systems other users are choosing and what considerations are important to the average buyer. Take a look and you'll probably see some responses that are relevant to your business.

BuyerZone user comments: IVR system purchasing requirements

"We need the system to direct people to the correct distributor by zip code. So the caller would enter their zip code and the system would direct/connect them to the location closest to them."
-- Administrative Assistant, Manufacturing, Cumming, GA

"Insurance Agency, need customer to leaveinformation for Annuities,long term care ins,Medicare Supplements Ins, life Ins,and health Insurance."
-- CEO/President/Owner, Insurance, Carrollton, TX

"I call Oveer time one week in advance. the call go out to 325 plus. They call back to either take OT or decline. I most need it to dial out, so that i can answer, etc."
-- Buyer, Health Care, Boston, MA

"I am starting an international calling card business and i need an ivr that can support my entire system as needed. as well as reroute call to my carriers and allow me to track all services used within my system. "
-- Partner/Principal, Telecom/Utilities, Glendale, NY

"Must allow passcode and identification number access to play back pre-recorded voice information unique for that person."
-- Buyer, Computers - Hardware, Detroit, MI

"Required to get name,ssn,telephone#,multiple choice questions, make decisions according to responses,Read information from database with collected information and etc... Store information on SQLserver database."
-- MIS/IT, Retail, Atlanta, GA

"Just researching have small home office with 3 different businesses. Trying to see what option will work best for me. Wanted to have system mobile because we may have to move and didn't want to loose number. Please NO PHONE CALLS, email only."
-- CEO/President/Owner, Other Business Services, Seaside, OR

"System must be able to store info such as phone numbers which can be accessed by another authorized party.System must work with pin numbers assgned to subscribers in order to retrieve info previously stored by customers."
-- CEO/President/Owner, Advertising/Marketing/PR, Florissant, MO

"We need 144 ports for prod, 72 for DR and 24 for test.. we are a bank and need to be able to interface with our MISER core banking system.. we have two DNIS #'s that our customers call, each having it's own call tree options.."
-- MIS/IT, Financial Services, Newport Beach, CA

"We currently use a full-service call center and would like to move to an automated system to reduce human error and lower cost. We have 240 location nationwide and want to forward calls to our toll-free number to the local franchise phone number based on the entry of a ZIP code. (Our franchise owners have exclusive territories based on ZIPs.) We will need some type of facility that will allow us to incrementally log the number of calls into each ZIP (or into each territory). We currently receive about 200-225. calls a day."
-- CEO/President/Owner, Other Business Services, Englewood, CO

"Need a system that the person can say something and have the program answer back."
-- CEO/President/Owner, Other Business Services, Wixom, MI

"System has to do calls, initiated by our website and receive incoming calls. Both kinds of calls we'll have prompts and with connecting to operator as one of the option. Results of the interactions have to be stored in our database. "
-- CEO/President/Owner, Computers - Software, New York, NY

"Reverse calling to notify delinquent customers. Record calls for training purposes."
-- Office Manager, Government, Peoria, AZ

"We have in-house phone system, about 500 phones. Need simple access to pre-recorded phone messages in response to callers' dialing in with a coded extension ##. A capacity for 20- 30 pre-recorded messages would probably be sufficient."
-- Consultant, Non-Profit, Asheville, NC

"Tone or voice input from a phone system to existing software. Hopefully via USB as a human interface device."
-- CEO/President/Owner, Computers - Software, Oxford, NC

"We are wanting a recorded message to be made on a daily basis based on daily reports of certain accounts. These account range from 100-900 accounts meaning a call to each of these on a daily basis."
-- Administrative Assistant, Insurance, Columbus, GA

"We are a collection company and currently utlize 4 dialers in addition to our inbound/outbound call center. The IVR would need to work with our payment and information system to take check and credit card payments over the phone. We have a Altigen IP phone system and Cox fiber into our bldg. We support our own IT and write most of the software as programmers are on staff."
-- CEO/President/Owner, Financial Services, Tulsa, OK

"We are a small firm that administers 401k plans and are looking for a voice response system to replace our current system. Plan participants will use this system to hear account information and initiate transactions. We need the ability to add new fund names and clients names as we get in new bussiness."
-- Consultant, Financial Services, Towson, MD

"For use as a call reminder system to call household 1 and 2 days prior to scheduled appointments.System should be able to say household name from file provided and verify write household is reached e.g. "If this is not the [househoud name] press 2" or something similar."
-- MIS/IT, Government, Tukwila, WA

"Need to learn more about this to know exactly what I'll need and if I'll need this."
-- Sales/Business Development, Transportation/Logistics, Fort Lauderdale, FL

"The IVR should support multiple languages (English, russian, polish, ....)"
-- CEO/President/Owner, Telecom/Utilities, Dabolt, KY

"Client to call in and enter SSN.System to read back SSN entered and verify.Based on SSN entered, client will be referred to one of several messages."
-- Office Manager, Health Care, Phoenix, AZ

"I need to be able to communicate properly at any place in the world."
-- Accounting/Finance, Consulting, Las Vegas, NV

"I am researching a proposal to my company that would handle applicant screening over the phone as well as the internet to screen potential applicants for minimum qualifications. The web and IVR system must be interfaced on the back end. Volume of calls or web traffic would potentially be in the 10,000 range in a given year. We would rerquire the ability to run reports, edit call scripts, schedule interviews with clients, update candidates with real time information on their status and offer other information via the IVT system as well as over the web. I want to keep my company confidential but the information will be presented to upper management for review. "
-- Human Resources, Transportation/Logistics, Lewisville, TX

"I'd like the system to call back leads generated online and patch them through to call center on interest."
-- General Manager, Advertising/Marketing/PR, New York, NY

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