BuyerZone users' IVR system requirements

We ask users of our quote request service to describe their IVR system purchasing requirements in detail so the vendors we match them to can provide customized information in response. Now we're sharing these buyer requirements with you.

We hope these user comments help you get a sense of what types of IVR systems other users are choosing and what considerations are important to the average buyer. Take a look and you'll probably see some responses that are relevant to your business.

BuyerZone user comments: IVR system purchasing requirements

"I am looking for a simple system that would enable listeners to hear a voice recording describe a mlm business. I would possibly like to have up to four (4) different recordings the listener can choose from."
-- CEO/President/Owner, Advertising/Marketing/PR, Shipshewana, IN

"When user calls in they can opt out of the survey, else they are asked to answer some questions, possibly with a bit of conditional branching. their answers should be voice recognized and stored in a data base that is not part of a website or a corporate dbase so it can be dedicated to this questionnaire."
-- R&D, Education, La Jolla, CA

"We need a bank of toll-free click-to-call numbers that can forward to merchant 800-numbers. We need to be able to track calls. We are a mobile ad company."
-- CIO, Advertising/Marketing/PR, Waltham, MA

"We need our IVR system to simply take incoming calls to book new reservations or modify existing reservations with our car-sharing service. The system needs to check availability, provide options, and communicate with our enterprise billing system to bill the customer appropriately. We already have a call-flow design available, if helpful."
-- CEO/President/Owner, Transportation/Logistics, Philadelphia, PA

"System that has the ability when a 25 digit number is enterd - interact with a existing database to look up the product and respond via voice with the details on that product. Need to be able to track the numbers of the calls that are coming into the system for potential future followup."
-- General Manager, Other Business Services, Cincinnati, OH

"Looking for unified messaging voice mail platform for standalone T1 ISDN lines to handle Virtual office, voice mail, message notification, fax, findme/follow me, timed greetings, programmable accounts, etc.. Mainly medical accounts."
-- CEO/President/Owner, Other Business Services, Largo, FL

"Our organization has a central canteen. At least 700 members have their meals daily. We have implemented the meal booking system recently. We inititally planned to book through individual's PC through our intranet. But this system makes all members unhappy as 30% of the members have to use other members' computers as they have not been provided so far. So we are planning to book through intercom as all members have own intercom connection. So I on behalf of my organization request you to kindly provide all information including price, etc. You please write back immediately such that I can pass this onto my boss to take immediate action. thanks"
-- Engineer/Programmer, Computers - Software, Beeville, TX

"IVR will need to provide account balances to customers from MS SQL database, process credit card payments, update database with payment info, and transfer customers to call center rep if necessary."
-- Consultant, Telecom/Utilities, Lawrenceville, GA

"Must be able to process and send speech message on outbound phone calls."
-- CEO/President/Owner, Financial Services, Washington, PA

"We want the IVR to be able to load information into other systems."
-- Buyer, Insurance, Phoenix, AZ

"HI.Would also like system to have the capability to:Log callers' menu choice selection and enter into a database; Mulitple outgoing messages depending on the caller's input; Capability to remotely update outgoing message(s); Outgoing message alerts, remote access to data."
-- MIS/IT, Government, Los Angeles, CA

"We are looking for a system to will allow care providers to record visit data. Visit data will then be summarized in our entrerprise databases."
-- MIS/IT, Health Care, San Juan Capistrano, CA

"Want prospect to speak or touch prompts indicating interest to be contacted by repeating their name and phone# and best time to call."
-- CEO/President/Owner, Advertising/Marketing/PR, Philadelphia, PA

"Do you provide a professional voice over talent for the script. We want customers to call in and check the status of their order, so we would upload the information.The information consists of customer street address, zip code and this will search to tell them if it is processed or shipped. Plus we would like them to have the option to enter their phone number for a call back if they have questions. Thank you."
-- Partner/Principal, Advertising/Marketing/PR, Canton, GA

"I want a predefined list of people to be called and have a prerecorded message passed on to them.I also need a listing of equipment needed, software package(s), power euirements, etc."
-- MIS/IT, Information Services, Bullard, TX

"Looking to use with buying groups that their various locations have been preloaded into our database, so caller can be verified. Calling group could be assigned different 800 numbers for inital branching logic and item selection would be specifice to group. Number of items 15 or less with verification of items selected. Caller would receive order confirmation reference numbmer."
-- MIS/IT, Manufacturing, Springboro, OH

"The IVR system will replace an old TDE application which collects survey data. It should be installed on a Windows server provided by us."
-- MIS/IT, Government, Washington, DC

"I shall write my own software. The service takes a call, searches for available person to talk to (among 100 people on the phone list) and then connects the caller to that person. I want to buy a small unit (4 lines) and try it out. After everything is OK, I shall go for larger number of lines."
-- CEO/President/Owner, Education, Burlingame, CA

"Not sure if we really need this kind of system."
-- CFO, Construction/General Contracting, Chicago, IL

"There are other features required, but bidder must be willing to sign an NDA."
-- Buyer, Telecom/Utilities, Valencia, CA

"We want integrate the system with our enterprise search system and with a mobile system"
-- MIS/IT, Advertising/Marketing/PR, Miami, FL

"We have Siemens phone systems at our locations. We are looking for an IVR solution to automate providing Policyowner information such as paid to dates, values and such to our customers."
-- MIS/IT, Insurance, Sioux Falls, SD

"Hi, Our company operates in the One Call Industry. Also known as the Call Before You Dig service."
-- CEO/President/Owner, Telecom/Utilities, Pittsburgh, PA

"Interested in a system that would allow a third party to verify that an individual is a patient in my medical clinic by merely calling a designated phone number and using a touch tone key pad to enter basic info such as chart number and birthdate."
-- Dentist/Physician, Health Care, La Verne, CA

"Caller will enter an account number which will access a SQL database and return pre-recorded sound files."
-- CIO, Information Services, Columbia, SC

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