The key to choosing a dealer is finding one who has previously installed the voice mail system you are considering with the same type of phone system you currently use. Nothing eases the installation and integration process as much as past experience in performing the same job.

In addition, firms should judge the dealer's responsiveness to service calls and general expertise in the voice mail arena. This can be done by inquiring about the dealer's history, asking about the staff, and visiting their office. You can also check a dealer's references, making sure to talk to companies that are similar in size to yours.