Find the best VoIP phone systems companies

Switching to a Voice over IP (VoIP) phone system can be a significant upgrade for your business communications. VoIP-based phone systems can save your company money and bring the full benefits of your phone system to satellite offices and home workers. But much like a traditional phone system, the long-term success of a VoIP system depends on the company that installs and supports it. The best VoIP phone system companies provide outstanding customer support and ongoing maintenance to keep your system working smoothly.

Whether you use BuyerZone's free request for quotes service or do your own research online, make sure you talk to five or more VoIP suppliers. Look for companies with significant experience installing pure VoIP phone systems: many traditional phone system vendors offer IP-enabled features that are tacked on to traditional phone system hardware.

You can also learn a lot from each company's sales techniques. Do they take the time to understand your calling patterns and feature needs? Or do they try to baffle you with jargon and overly-technical descriptions? The best VoIP phone system companies will work closely with you to create a system that meets your needs without blowing your budget.

Include your extended enterprise
Make sure the VoIP company you work with keeps your remote workers in mind, too. The best VoIP PBXs can extend the benefits of your phone system to any location with broadband Internet access. Telecommuters, sales offices, and other remote locations get extension dialing, call transfer, and other important calling features exactly the same as if they were in the main office. And, they no longer have to maintain separate phone systems, as the VoIP PBX is managed centrally.

For highly-distributed companies, the best feature of VoIP PBX systems is that they completely eliminate calling charges between offices. If the call is handled with VoIP, it doesn't incur any toll calls when both ends are within the system. Ask each provider what other cost savings you should expect, too.

Additional characteristics of the best VoIP phone systems companies

• Help you choose a VoIP PBX that can accommodate future growth
• Experience with the brand and model telephone system you choose
• Reasonable maintenance contracts and service charges
• Willing to give you references to customers you can contact
• Upfront about installation charges
• Provide guarantees and service level agreements
• Clean record with the Better Business Bureau

Ultimately, the best VoIP companies are those that treat your business like a partner, taking the time to understand your needs so they can offer a solution that you'll be happy with. And the first step in finding the best VoIP phone system company is using BuyerZone's free VoIP phone system request service to get connected to qualified suppliers in your area.