How Do VoIP Business Solutions Work?

The premise behind VoIP business solutions is fairly straightforward: instead of using “circuit-switched” technology, where a dedicated path from caller to receiver is reserved for their entire conversation, VoIP phone systems treat voices as data, turning your words into tiny packets of information that are sent over data networks. As they arrive at the receiving end, the data is turned back into audio.

To set up a VoIP business solution, you need several components. A central device manages the calls, the way a private branch exchange (PBX) or key system unit (KSU) does in traditional phone systems. This can be a dedicated piece of hardware such as an IP PBX, a regular PBX that has been IP-enabled, or a server running specialized software. You’ll also need phones and a data network. In many cases, you may be able to use your existing digital phones and computer network, although you may need to upgrade some of your network hardware.

VoIP business solutions handle internal and external calls slightly differently. Internal calls are sent purely as data on your company network – often, you can get rid of internal phone cabling entirely. Calls to external phone numbers get sent through the network to a gateway, which connects to the public telephone network. All of your calls connect seamlessly to any phone user – there are no compatibility issues to worry about.

The single biggest advantage of VoIP business solutions is for companies with multiple locations. With VoIP, any and all offices on a LAN or WAN can get the benefits of having a common office phone system, including extension dialing, seamless call transfers, and all the system features. Plus, if they are on the company network, the phone calls are free – even if your offices are located thousands of miles apart.

Ready to get VoIP business solutions?
Let BuyerZone help. Submit a free request for VoIP business solution price quotes, and we’ll match you up with as many as six qualified suppliers in your area. They’ll arrange a site visit, analyze your existing phone system setup, and suggest the right VoIP system and features for your company.