Prepare an Alternative
Keep in mind that many companies block calls to 900 numbers on their phone systems. You may want to provide an alternative route for people to reach you, such as credit card billing via a regular or toll-free line.

Let Callers Dial Direct
Avoid shared 900 numbers that require callers to dial an extension to reach your service. This can result in misdialed numbers and greater difficulties in resolving billing disputes.

Know Your Bargaining Power
Rates and terms are almost always negotiable. Talk with multiple bureaus to increase your leverage in bargaining discussions.

Other Sources for Help
The publisher of Audiotex News (800/735-3398) also offers various titles about the 900 industry, including "The Directory of 900 Service Bureaus: How to Select One" and "Promoting Your 900 Number." They also can refer you to service bureaus with specialties in particular areas.