Choosing a mini excavator dealer

When buying a mini excavator, you're creating an ongoing relationship with the equipment dealer. The dealer will provide the service and support to keep your machine running smoothly, so it's important that you find one who is reputable, stable, and can provide top-notch service.

Some important questions to ask when evaluating mini excavator dealers:

• How long have you been in business?
• What kind of parts inventory do you keep on site?
• How many technicians do you have? What is their training and experience like?
• Do you do on-site service if my excavator needs repairs?
• Do you have guaranteed response times?
• Do you provide loaners if my excavator needs to be taken in for service?

You should visit the dealer's facility. Simply seeing the parts warehouse and service areas can give you a good sense of their capabilities.

Get the scoop
Talking to other businesses in your area can be a great source of insight into dealers' strengths and weaknesses. Connect with your peers to find out where they turn for compact construction equipment, and get their opinions on the dealers you're considering.

You should also ask the dealer for customer references, preferably of customers with applications similar to yours. When checking references, you can ask questions like these:

• How long have you been a customer of theirs? How many machines have you purchased from them?
• Did you get the right machines for your applications?
• Has the dealer done a good job with maintenance and repairs?
• Would you buy from this dealer again?
• What could the dealer improve about their operation?

Lastly, trust your instincts. A pushy dealer who seems more interested in selling you the 'deal of the day' than understanding your needs and providing the best solution for you is one you should avoid. Helpful and knowledgeable salespeople are a good indicator of a dealership that will be a worthwhile partner in the long run.