Web-Enabled vs. Web-Based CRM Solutions

Although Web-enabled and Web-based customer relationship management (CRM) applications are similar, there are some fundamental differences.

Web-Enabled Solutions
In the rush to develop products that deliver sales force automation features through a simple browser interface, quite a few CRM vendors have added browser front ends to their products, making their software "Web enabled." Many have integrated email management features, call center support and e-commerce applications into their software, but their products are based on client-server technology, not Web technology.

Web-Based Solutions
Other vendors are building true Web-based applications that utilize the Web as part of their platforms. With these solutions, you don´t need to distribute software to all of your employees because the application runs over the Internet. Generally, Web-based applications are cheaper and easier to manage than their client-server based counterparts.