Keeping control. You may feel that you are losing a level of control over your business when you hire an HR benefits administration provider. After all, they have an immediate hand in some of your most important policies and decisions. But an HRO provider never has full rein over your business. You may put significant responsibilities and liabilities on their plates, but you still have final say in how your business is run.

Know HRO provider limits. You want an HRO provider that offers everything for your business, but there may be those that simply can't do it all. Steer clear of providers that promise they can handle all that you need done but don't have the experience to back it up.

Open communication. When meeting with HR benefits administration providers, get as much information as you need. Even if you ask the most basic questions, an HRO provider should answer them clearly and leave you with little doubt that they have the patience and communication skills to be successful partners.

Backup coverage. HRO providers are equipped to offer continuous services. If one of the members of your HR benefits administration team is unavailable, they should have someone to answer your questions until they return.

Managing self-funded health plans. If you only need to outsource the management of your self-funded health plan, consider working with an Administrative Services Only (ASO) provider.