Electronic kiosk basics

An electronic kiosk is simply a durable structure containing a computer that enables customers, employees, and the general public to have self-serve access to services or goods. By navigating on-screen menus using a finger or an attached stylus, a user can perform a variety of activities such as inserting payment, providing information, or choosing products. Many electronic kiosks connect to the Internet or an intranet, either with a landline or wireless access, allowing users to get real-time information when necessary.

A full-size, or freestanding, electronic kiosk typically measures five feet high by three feet wide and can weigh 100 to 250 pounds. Although large, they are easily portable with removable wheels or enough room to wedge a hand truck underneath. You can then secure it in place by bolting it to the ground.

Smaller versions of electronic kiosks, known as countertops, have a smaller form factor and weigh considerably less. Most kiosks feature a touch screen monitor and a printer. They can also include other components such as a credit card reader, bill acceptor, camera, or an external keyboard and mouse.

Electronic kiosk hardware is designed to run 24 x 7 x 365. An enclosure surrounds and protects the computer and components, allowing the electronic kiosk to withstand public abuse and wear and tear. It can also incorporate security cameras and alarm systems to make sure that people are using it appropriately and monitor employees and service technicians who have access to cash cassettes.

Depending on its placement, you will want varying levels of security for your electronic kiosk. Fully-attended kiosks are always in full view of an employee, such as a patient information kiosk in a doctor's office. They are difficult to steal or vandalize, so they don't require much security. Semi-attended kiosks are those in view of your staff, but not always watched, so some additional monitoring or security can be a good idea.

Electronic kiosks located outdoors or in the middle of heavy traffic areas like shopping malls are non-attended kiosks. These are rugged and bolted to the ground, and may include intrusion alarms and CCTV monitoring, similar to an ATM. (Learn more about CCTV monitoring.)

The lifespan of an electronic kiosk is generally three to five years depending on the quality of the machine. Durable machines from reputable vendors can withstand seven to 10 years of intense use.