Buying from Home Alarm Companies

Despite the millions of homeowners throughout the country that have monitored home security alarms, there are fewer than 10 home alarm companies that actually manufacture the monitoring equipment. These home alarm companies provide the equipment for the thousands of dealers that sell and install alarms.

Dealers for home alarm companies range from large corporations who maintain their own sales forces and local offices to smaller resellers that work as authorized third-party installers for the large corporations or as independent security companies. Regardless of whether you decide to go large or small, installers of home security alarms typically provide all-inclusive services that include equipment and monitoring service.

Keep in mind that while many monitored alarm installers provide name brand or private label equipment compatible with most central monitoring stations, some home security companies may install proprietary systems that only work with their licensed monitoring stations. There may also be master programming and lockout codes that prevent you from making any adjustments to your system, like changing codes on your own or switching monitoring services when your contract has ended. For better flexibility down the road, make sure your system uses non-proprietary components and that you have access to all codes and programming features.

How to choose home alarm companies
When you're ready to buy an alarm, talk to a few different home security companies before having anything installed. They will conduct risk assessments to determine what your security challenges are and how to address them.

Reputable home alarm companies will meet with you in person at your home - never exclusively by phone. They'll look around, discuss your needs and possible limitations, and suggest solutions that have worked for other customers.

Get quotes from three to four different installers. Make sure you get all pricing quotes in writing - including setup, equipment, monthly monitoring fees, and warranties. The first company you speak to may seem to have a fantastic deal, but don't sign anything just yet. Take your time and meet with a few more companies and find out who offers the best balance of price and security.

Once you receive quotes and narrow down your search of home alarm companies, get references from each provider - previous clients who gave permission to be contacted about that dealer's service. Find out why a company chose a particular alarm provider and ask questions about their quality of service:

• Did they install the system quickly, in the timeframe they guaranteed?
• Are they readily available if you have problems?
• Did they explain to everyone in your household how the system works?
• Were the contracts clear and straightforward?
• If you ever experienced an intrusion, did the central station quickly dispatch authorities?
• Will you receive notice ahead of time if the alarm company sells your contract off to another central station?

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