Try an ecommerce shopping cart

Ecommerce Buyer's Guide

Once you select a couple of potential ecommerce providers, nothing is more valuable to your decision-making process than trying their ecommerce shopping cart yourself.

First, try them out as a customer. Require that your vendors provide links to a couple of ecommerce web sites they built. Then go use those web sites to try out their work. Ask yourself these questions:

• Is it easy to browse through the catalog?
• Can I search for a product quickly?
• Can I easily add or remove products from the shopping cart?
• How effective is the help section?

Take detailed notes of your impressions of the experience so you can ask questions of the developers later. Keep in mind that if you don't feel comfortable using the ecommerce shopping cart system, your customers won't either.

Don't forget to actually place an order. (Order something inexpensive if you can't find something you need.) That way, you can see how shipping charges are calculated and displayed. Also, to ensure that orders are handled securely, look for a https (instead of http) prefix on any page that requests credit card information: the https prefix indicates that the web site is encrypted for security.

By ordering online, you can also get a sense for how your account is managed after the order is placed. For example, are you sent an email receipt after the order is placed? Can you track your orders online? Do you receive an email when your order has been shipped? Finally, what merchandising opportunities are there to cross-sell or up-sell related products?

Keep in mind that some ecommerce shopping cart features can be turned on and off, so if a feature you want is not in use at the sites you check, don't worry. It may be available, but disabled at the site that you are visiting.

Try managing the store
Some providers will provide you with a demo version of the ecommerce shopping cart software, which will allow you to try the management aspects of their system. Go through all the basic tasks: creating new products, changing prices, adding images, changing inventory status, setting up categories, creating discount codes, viewing reports and activity, and you'll be able to get a sense of how well the system fits your business and your skills.

This is another area you should investigate when checking references. Ask how easy the system is to manage and whether the vendor trained them how to use it.

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