With your credit card terminal, you will need a receipt printer to issue receipts and slips for customer
signatures. Whether your receipt printer is built in to the terminal or a stand-alone unit, you will
need to choose between the two main types of printers: dot matrix and thermal. You should choose
based on price, speed, and reliability.
Dot matrix receipt printers, also known as impact printers, use
pins and an ink ribbon to print on regular paper. Dot matrix printers are fairly inexpensive,
usually $200 - $400. Print speeds tend to be low, in the range of 1 to 4 lines per second.
A third type, inkjet printers, is fairly rare. Their only real advantage is
the ability to print in multiple colors; they have neither the speed of thermal printers nor
the low costs of dot matrix printers.
Over several years of use, the higher costs for thermal paper are just about balanced out by
the need to buy both paper and ribbons for dot matrix printers. Changing paper can be a hassle
if there are customers waiting - many printers now have "drop-in" paper loading which simplifies the process.
Thermal receipt printers use heat and special heat-sensitive paper to generate receipts.
They are slightly more expensive, ranging from $300 to $500, but they are faster, quieter, and
generally more reliable because they have fewer moving parts. They can be much faster than dot
matrix printers, with speeds of 10 to 15 lines per second.