Time and Attendance Systems

Time and Attendance Systems

Comparing Time and Attendance Software Support

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If you're considering a new time and attendance system, a lot will be factored into that decision, including how much each system costs to install, how much the system could end up saving, and which system is the most accurate.

Time and attendance software support

But with modern time and attendance systems, the one aspect many business owners overlook is also one of the most critical: the usability of the software that supports the system. With that in mind, software support has become a valuable add-on service, ensuring that the platform is installed correctly and continues to operate bug-free.

Here are a few of the most popular structures, their primary features, and what you can expect to pay.

Time and attendance support

Software support is the surest way to protect your investment while ensuring it remains cost-effective through regular updates and optimizations. Services are usually broken into tiers or packages that include a variety of services to supplement your existing IT infrastructure and resources.

Common support packages include:

The level of service you require will determine what you'll pay. But it's worth noting that some companies may provide the first year of support free with purchase - so keep that in mind when negotiating.

Annual service plans typically run between $300 and $1,000 for basic services, $450 to $1,500 for midrange, and $2,800 to $5,600 for premium packages.

How to evaluate software support providers

When comparing time and attendance platforms, and their providers, use the following questions to evaluate the level of support:

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