Retail Insights

Expert Advice from Real Retail Professionals

September 2012

Our Contributors:

Joe Keenan Joe Keenan

Joe Keenan is the managing editor of Retail Online Integration and eM+C, two B-to-B trade publications.

Gilon Miller Gilon Miller

Gilon Miller is a VP and Chief Marketing Officer at Upstream Commerce, a leader in Pricing Intelligence solutions for retailers.

The General Store The General Store

Donna Crichlow is the Director of Sales for The General Store, a POS system company that specializes in systems for retailers in Florida and nationwide. For more information, contact The General Store directly: (866) 576-1592

David Rich David Rich

David Rich currently serves as CEO at ICC/Decision Services, a customer experience management organization working with retail chains around the globe. If you are interested in improving your customer's experience, contact ICC/Decision Services for a free trial.

Industry insights are experts within the retail industry who have experience across broad or focused areas of their industry. Each week our expert columnists will share their insights and advice on popular retail topics such as technology trends, seasonal shopping, customer satisfaction tips, and more!

Walmart's Local Facebook Fiasco

When Walmart unveiled its local-store Facebook program almost a year ago, it touted a page for some 3,500 neighborhood stores, with content based on that community's interests and local comments and complaints answered by local store management. Read what expert columnist Evan Schuman says resulted.Sep 28, 2012

The Interchange Revolt: Fears Of Walmart And Google Dominate

When a group of retailers pushing its own mobile payments approach formally announced its name, it was the culmination of more than two years of talks. But with so much having changed in recent months, there are serious questions about what the group can realistically accomplish. Read more from expert columnist Evan Schuman.Sep 24, 2012

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